Extended Stay America Richmond - Hilltop Mall

Dirty hotel that attracted dirty people. I was satisfied that after complaining about how dirty our first room was that they moved my family into a much cleaner, better smelling room that had a king sized bed. Not a terrible experience but it could have been much better. ...read more

Adequate for occasional traveler. No breakfast option provided. Had to go elsewhere. That was inconvenient, but the room was clean and the staff was nice and seemed ready to help when requested. Had to call the front desk for hair dryer. ...read more

The hotel was very convenient to get to but there was no view unfortunately.

I will recommend it to friends. If I return I will likely return.

Hotel needs to fix there bath/shower buttons in all there rooms.

Large room, nice location, easy check-in and check-out/. Room was non-smoking but smelled like smoke, large kitchen area, TV small and reception was very bad. We were not there to watch TV. Restroom was not cleaned well. ...read more

It's good for a few days but soon wears thin. There is no gym and the promise to have access to the 24 hour fitness across the street was a myth. The mattress was old (you could feel the springs), the bedding was old and musty smelling. The showers had mold but it is close to the main highway-I80 and for the price it was tolerable. ...read more

The only thing I'm not very happy they were lack of housekeeping. Bed has not made and towels has not changed. You have to do on your own to meet your satisfaction.

Great place to stay, will do it again and again.